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Social Sparrow Privacy Policy

1. Information We Collect

We may collect the following types of information from clients, users, and website visitors:

a. Personal Information

  • Name, email address, phone number, and company details

  • Billing and payment information

  • Communication preferences

b. Business Information

  • Brand details, social media credentials, and content materials shared for marketing purposes

  • Project-specific data and assets provided by the client

c. Technical Information

  • IP address, browser type, device information, and usage data collected automatically through cookies or analytics tools

  • Communication activity data (such as message delivery reports or engagement metrics) for service optimization

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2. How We Use Your Information

Social Sparrow uses collected information to:

  • Deliver and manage marketing, communication, and creative services

  • Communicate with clients regarding projects, support, or updates

  • Improve service performance, customer experience, and website usability

  • Process payments and maintain transaction records

  • Ensure compliance with legal, ethical, and platform standards

  • Send service-related or promotional updates (with consent)

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3. Data Protection and Security

We implement strict technical and organizational measures to protect your data against unauthorized access, alteration, or misuse.

All information is stored securely on trusted servers and accessed only by authorized personnel when necessary for business operations.

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4. Sharing of Information

We do not sell or rent your personal or business data. However, we may share limited information with:

  • Trusted partners or vendors assisting in service delivery (e.g., hosting, communication, or analytics providers)

  • Legal or regulatory authorities, if required by applicable law

  • Payment gateways or financial institutions for processing transactions

All third-party partners are required to maintain confidentiality and adhere to data protection standards.

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5. Client Data Ownership

All content, materials, and data shared by the Client remain the Client’s property.
Social Sparrow will only use this data to execute agreed services and will not disclose it to others without prior written consent.

Upon service completion or termination, Clients may request data deletion or export in writing.

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6. Cookies and Tracking Technologies

Our website may use cookies and analytics tools to improve browsing experience and analyze traffic patterns.
Cookies do not contain personally identifiable information and can be disabled via your browser settings.

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7. Communication & Messaging Services

For clients using our communication and automation services:

  • The Client is responsible for the content and legality of messages sent through the system.

  • The Agency may collect limited data such as message delivery and engagement reports for performance tracking.

  • Any misuse, spam, or violation of platform policies may result in suspension or termination of services.

(This protects your white-label messaging system without naming WhatsApp or any provider.)

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8. Data Retention

We retain client data only as long as necessary to fulfill service obligations or legal requirements.
When data is no longer needed, it is securely deleted or anonymized.

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9. Your Rights

You have the right to:

  • Access, correct, or update your personal information

  • Request data deletion, subject to contractual or legal limitations

  • Withdraw consent for promotional communication at any time

Requests can be submitted to our official support email below.

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10. Third-Party Links

Our website may contain links to third-party sites. Social Sparrow is not responsible for their privacy practices or content.
We encourage you to review the privacy policies of such websites before sharing any information.

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11. Policy Updates

We may update this Privacy Policy from time to time to reflect service or legal changes.
Updates will be posted on our website with a revised “16 Oct 2025” date.

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12. Contact Information

For questions, concerns, or data-related requests, please contact us at:

Social Sparrow
📧 Email: support@gmail.com
📍 Address: Near Chandpole Gate, Sikar, Rajasthan, India
🌐 Website: www.socialsparow.in

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