Social Sparrow Privacy Policy

Social Sparrow ("we," "us," or "our") respects the privacy of our clients and website visitors ("you" or "your"). This Privacy Policy explains how we collect, use, and disclose information in connection with our social media marketing services and website.

Information We Collect

We collect two main categories of information:

Client Information: This includes personal information you provide when you inquire about or engage our services, such as your name, contact information (email, phone number), company name, and project details.
Website Usage Data: We collect information about your activity on our website using cookies and other tools. This may include data like pages visited, time spent on the site, browser information, IP address, and referring URLs.

Social Media Information is NOT collected directly by Social Sparrow. If you choose to connect your social media accounts to us for campaign management, we will request access to information from those platforms with your permission. The specific data retrieved will depend on the platform and your authorization settings.

How We Use Your Information

We use the information we collect for the following purposes:

To provide social media marketing services as agreed upon, including content creation, campaign management, and performance analysis.
To communicate with you about your projects, services, and marketing goals.
To personalize your experience on our website.
To improve our website and marketing services.
To comply with legal and regulatory requirements.

Disclosure of Your Information

We may share your information with third-party vendors and service providers who assist us in delivering our services. These vendors are contractually obligated to keep your information confidential and use it only for the specific purposes for which it is disclosed.

We may also disclose your information if required by law or in the good faith belief that such disclosure is necessary to comply with a court order, subpoena, or other legal process, or to protect the rights or safety of ourselves or others.

Data Retention

We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or until you request its deletion. We may also retain some information for legal or regulatory compliance reasons.

Your Choices

You have control over your information and can make the following choices:

Access and update your client information at any time by contacting us.
Opt out of receiving marketing emails from us by clicking the "unsubscribe" link at the bottom of our emails.
Request deletion of your information. We will strive to accommodate your request, but some residual information may be necessary for legal or internal record-keeping purposes.

Cookies and Tracking Technologies

We use cookies and other tracking technologies on our website to collect and analyze usage data. These technologies help us understand how visitors interact with our site and improve their experience. You can choose to disable cookies in your browser settings, but doing so may limit some website functionalities.

Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is 100% secure.

Children's Privacy

Our website and services are not directed towards children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with information, please contact us immediately for deletion.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the revised policy on our website.

If you have any questions about this Privacy Policy or our data practices, please contact us at mail.socialsparrow.com

This Privacy Policy is tailored for Social Sparrow, focusing on client information and website usage data. It clarifies that Social Sparrow itself does not collect social media information directly.